The Navi Mumbai Municipal Corporation (NMMC) has secured the top spot in Maharashtra in the City E-Governance Index (CEGI) 2026, emerging as the best-performing civic body among 29 municipal corporations evaluated across the state, officials said on Tuesday.
The Pune-based Policy Research Organization (PRO) released the rankings after assessing civic bodies on service availability, transparency in administration, and digital accessibility. NMMC scored 9.11, taking the number one position, while Pune Municipal Corporation came second.
The evaluation included a detailed review of official websites, mobile applications, and social media platforms between November 1 and December 31, 2025, as well as a comparative analysis of digital performance over the past five years.
Technology-driven governance
Officials credited the achievement to NMMC’s consistent push towards technology-driven governance. Residents can access most services online — from applying for certificates and paying property tax to lodging complaints and tracking applications — without visiting ward offices.
The corporation has implemented an e-office system, reducing paperwork and digitising file movement and approvals. An integrated ERP system has improved coordination across departments.
Smart city initiatives
Under its Smart City initiatives, NMMC has introduced adaptive traffic management, AI-enabled CCTV monitoring, data analytics dashboards, and citizen engagement platforms to enhance service delivery and urban management.
NMMC Chief Dr Kailas Shinde said the focus remains on citizen-centric and transparent administration through digital tools. Future plans include expanding AI-based services, strengthening cyber security, and moving towards a completely paperless system.
Mayor Sujata Patil and Deputy Mayor Dashrath Bhagat congratulated the information and technology department, stating the recognition reflects the collective efforts of officials and citizens.
Benchmark for other cities
With increasing reliance on digital platforms, NMMC’s top ranking is being seen as a benchmark for urban local bodies aiming to modernise governance and improve ease of access for residents and businesses.
