The Navi Mumbai Municipal Corporation (NMMC) has secured the fourth rank among 29 municipal corporations in the state under the 150-day e-governance administrative reforms programme, conceptualised by Chief Minister Devendra Fadnavis. The recognition highlights the civic body’s push towards digital governance, transparency, and citizen-centric services.
At a function held at Sahyadri Guest House in Mumbai, Additional Municipal Commissioner Sunil Pawar accepted the citation on behalf of civic chief Dr Kailas Shinde. The award was presented by Fadnavis in the presence of state Information Technology (IT) Minister Ashish Shelar and Chief Secretary Rajesh Agarwal.
Digital push and citizen services
Under Shinde’s leadership, NMMC has significantly expanded its digital footprint over the past year. Key services such as property tax payments, birth and death certificates, grievance redressal, and civic information are now accessible online via its website, My NMMC app, and integration with the Aaple Sarkar portal. A WhatsApp chatbot and real-time dashboards have further simplified citizen interaction.
Strong backend systems
The civic corporation has implemented the NIC-developed e-office system, with over 1,000 officials using it regularly. This has improved transparency, speed and efficiency in administrative processes. A centralised dashboard system enables real-time monitoring and data-driven decision-making across departments.
Advanced tech adoption
NMMC’s use of artificial intelligence (AI) and blockchain played a key role in the evaluation. AI-powered chatbots help classify and resolve complaints quickly, while blockchain ensures secure documentation, including school leaving certificates and monitoring of tree plantation drives.
GIS and smart monitoring
The civic body has also developed over 150 GIS layers, aiding in solid waste management, vehicle tracking, mechanical sweeping and climate impact analysis. Geo-tagged civic facilities have been made available for public access.
Consistent performance
NMMC had earlier secured the third rank in the 100-day reforms programme. Building on that momentum, it has now improved its systems further to achieve a top-four position in the 150-day evaluation conducted by an independent agency.
Speaking after receiving the award, Pawar said the corporation will continue to innovate and leverage digital platforms to deliver faster, transparent and high-quality services to citizens.
